First off, Grasscity is run by real people, that understand that sh*t happens in the world, and that it’s not always perfect. By this I mean, if an item comes broken, or if the package never arrives, or if the item was stolen. You should never have issues with these things in a perfect world, but today’s world is far from that. Luckily, at Grasscity, they’ll understand!
Provided that you have proof that the item came broken. As for if the item was stolen, you would need to contact them directly, but I know that they typically ship out a replacement unless they think you’re looking to get another free one.
They Back Their Warranties!
Don’t read this and then break your bong and try and get a new one. That is not at all what I mean, glass, nowhere, will ever come with a warranty. If glass is ever broken, its the owner’s fault.
Anything else though, that Grasscity carries, that do have warranties, such as vaporizers for example, will be backed by Grasscity. The process may take a bit longer than actually going through the original manufacturer, but you can rest assured that it will be taken care of.
*I have read that some people have trouble with this, and others don’t, it seems that it may be dependent on the person they receive that day. I would suggest that if you know how to ship it to the original manufacturer, or contact them, they will help you to do so.
My favorite thing about Grasscity is that the shipping is worldwide, and discrete!
Some people may not see discrete as a perk, maybe because you live on your own, or maybe you don’t care if people see that you smoke. This is not the reason I’m happy about it. Having worked numerous jobs, with numerous amounts of people, I know first hand, that there are a lot of scumbags out there.
Just because a person is paid to deliver your mail doesn’t mean they won’t steal it. Not only that, but if there’s a name on the package indicating towards what is it, or who its from, anyone with knowledge of what that is, will know what to expect, and could very well steal it. You don’t see this issue as much with things with bigger, broader labels, such as clothing stores, because you never know what you’ll get.
You could get something for a 4’10” tall woman, and you could be a 6’4″ tall guy. So the risk isn’t worth the reward there, but to any stoner, there is no smoking gear that you wouldn’t take for free. If you were offered a bong for free, or a pipe, or even a grinder, you probably wouldn’t turn it down. And if this person is willing to steal someone else’s property, then you may end up losing a package. That’s why I love discrete shipping, makes it too hard to know whether its worth the risk or not.